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Exam 11: Motivating Employees

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Question 41

Multiple Choice

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The first step toward establishing open communication within an organization is to:

A) create a clear chain of command much like the one found in military organizations.
B) set up a computer network.
C) place suggestion boxes in every department.
D) create an organizational culture that rewards listening.

E) None of the above
F) A) and D)

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Question 42

Multiple Choice

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A strength of Generation X managers is likely to be their:

A) loyalty to the firm.
B) individualistic approach to problem solving.
C) ability to provide feedback to employees.
D) willingness to sacrifice other aspects of their lives to achieve success in the workplace.

E) B) and D)
F) B) and C)

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Question 43

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Which of the following statements about open communications is most accurate?

Susan is a baby boomer.She manages an office where most of the workers are in her age group.However,she recently hired Angie,who is a member of Generation X.Susan is likely to find that Angie is more interested in receiving detailed feedback than other workers in the office.

The findings of the Hawthorne studies led researchers to look more closely at how ____________ could lead to better productivity.

The DEF Company has a policy of moving employees from one job to another on a regular basis in order to improve motivation.DEF is using job enlargement.

According to Herzberg,when a hygiene factor is not fulfilled,workers will become dissatisfied.

Job enrichment is an extension of the ideas developed by Abraham Maslow and Frederick Herzberg.

According to equity theory,if workers perceive that their level of effort is greater than their compensation,they will work to increase their productivity.

Most learning happens at the peer level.

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation,the first thing managers should do is:

Theory ____ assumes that the average person likes work,and has a relatively high degree of imagination and creativity.

In reinforcement theory,extinction refers to a strategy of responding to undesirable behaviour by using extremely unpleasant negative reinforcements,such as some form of harsh punishment.

Jon earns a decent salary and is on friendly terms with the other workers in his department.He is,however,a bit frustrated because his supervisors and the other workers in his department don't always seem to recognize or appreciate some of his accomplishments.Jon is most likely to be motivated by the desire to meet his esteem needs.

Jimmy is a talented musician,and has already won a number of awards.Still,he practices about two hours every day,trying to reach his highest potential.Jimmy is motivated by self-actualization needs.

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behaviour.

According to the theory developed by Maslow,the primary source of motivation for most workers in Canada would stem from the desire to satisfy their physiological and safety needs.

Which of the following statements about cultural differences in the workplace is most accurate?

According to Maslow's hierarchy of needs,if someone is currently motivated by recognition for a well done job,they could never be motivated by a need to build friendships.

A key idea in reinforcement theory is that: