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Exam 11: Motivating Employees

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Question 71

True/False

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By the time they graduate from high school,most people have received ample training to develop good listening skills.

A) True
B) False

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Question 72

Multiple Choice

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In Maslow's hierarchy of needs,the desire for love and acceptance would fall into the category of:

A) social needs.
B) esteem needs.
C) primal needs.
D) self-actualization needs.

E) A) and B)
F) A) and C)

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Question 73

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Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Ramona works at Moncton Machines.In the past,her only chance to learn how she was doing on the job came during fairly superficial performance reviews with her boss twice a year.The company recently implemented some policies designed to give Ramona and other workers detailed information about job performance every two weeks.This suggests that Moncton Machines is trying to provide Ramona and her co-workers with more:

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) _________ reward.

Rewards that come from someone else in recognition of good work are _________ rewards.

According to goal-setting theory,in order for goals to enhance motivation and performance,they must be:

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it is focusing on:

Management at the XYZ Company is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker.An additional benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

What are the benefits to a company with job rotation?

________ emphasizes motivating the worker through the characteristics of the job itself.

Working conditions recently have changed at the Bariol Corporation.Managers and employees now answer their own phones,and even top managers are addressed by their first name.The company even eliminated executive washrooms and parking spaces.Bariol implemented all of these changes in an effort to help workers motivate themselves by creating a team spirit within the company.Bariol's efforts are consistent with an attempt to:

Elton Mayo is known as the father of scientific management.

____________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted,accompanied by feedback,and facilitated by organizational conditions.

Members of Generation X tend to be more independent and need less feedback than members of older generations.

A major conclusion of the Hawthorne studies was that the best way to motivate workers was with monetary incentives such as pay raises and bonuses.

A key element of Frederick Taylor's approach was the time and motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

Herzberg found that good pay:

Theory X management has essentially disappeared from the real world workplace.

Reinforcement theory suggests that workers respond to carrots (rewards)but not to sticks (punishment).