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A decision support system that manages the interactions between an organisation and its customers is known as a:


A) market tracking system.
B) customer routine management system.
C) customer network management system.
D) customer relationship management system.

E) B) and C)
F) A) and D)

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Data mining techniques can help to clarify the underlying meaning of data.

A) True
B) False

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The process of changing data from its original form to a format suitable to achieve the research objective is known as:


A) data manipulation.
B) data mining.
C) data validation.
D) data transformation.

E) A) and B)
F) A) and C)

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D

Searching for information about members of the Millennial Generation - people born between 1978 and 1994 - is an example of:


A) model building.
B) data mining.
C) trend analysis.
D) environmental scanning.

E) B) and C)
F) None of the above

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D

Consumer panels and scanner systems can be used together to create electronic test markets.

A) True
B) False

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Government reports, newspapers and trade association publications are all sources of ________ secondary data.

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When a bank analyses its database to assess whether or not to approve the credit card application of an existing account holder, this is an example of ________ _________.

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A marketer of computer games is interested to find out the size of the video game market in Australia. Which form of secondary data research will you recommend?


A) Fact-finding
B) Model building
C) Database marketing
D) Data mining

E) A) and D)
F) None of the above

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Demographic information retrieved by a researcher from the Australian Bureau of Statistics website is an example of ________ secondary data.

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External producers that make secondary data available, either directly from the organisations that produce the data or through intermediaries, are known as _______.

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Comparing the sales of our competitors' products with our company's product sales over a period of time is known as environmental scanning.

A) True
B) False

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The table below presents a music store's CD sales over the past five years.  Year  CD sales ($)   Rate of growth from the previous year (6)  2009247002010240002.82011235002.12012221006.02013212004.1\begin{array} { c c c } \text { Year } & \text { CD sales (\$) } & \text { Rate of growth from the previous year (6) } \\2009 & 24700 & \\2010 & 24000 & - 2.8 \\2011 & 23500 & - 2.1 \\2012 & 22100 & - 6.0 \\2013 & 21200 & - 4.1\end{array} Using the moving average method, what is the store's CD sales forecast for 2014?


A) $20 331
B) $20 338
C) $20 405
D) $21 849

E) None of the above
F) B) and C)

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A researcher who is interested in new car sales discovers that the secondary data were collected 10 years ago. He has discovered that the data fail to meet which criterion?


A) Do the data appear in the correct units of measurement?
B) Do the data apply to the time period of interest?
C) Do the data cover the subject of interest in adequate detail?
D) Do the data apply to the population of interest?

E) All of the above
F) None of the above

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Of the following criteria presented below, which one should be regarded as the researcher's initial criterion when evaluating secondary data?


A) Do the data apply to the time period of interest?
B) Do the data appear in the correct units of measurement?
C) Do the data help to answer questions set out in the problem definition?
D) Do other terms and variable classi?fications presented apply to the current project?

E) All of the above
F) A) and B)

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A researcher who is interested in studying total household income finds data reported as 'head of household income'. She has discovered that the data fail to meet which criterion?


A) Do the data apply to the time period of interest?
B) Do the data cover the subject of interest in adequate detail?
C) Do the data apply to the population of interest?
D) Do the data appear in the correct units of measurement?

E) All of the above
F) A) and D)

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D

A key advantage of secondary data is its objectivity.

A) True
B) False

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All of the following are examples of internal and proprietary data sources, except:


A) sales invoices.
B) public comments on our social media pages.
C) inventory records.
D) financial records.

E) A) and B)
F) B) and C)

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The Cancer Council observes the sales and brand share of sunscreen over a 12-month period. This is an example of:


A) trend analysis.
B) data mining.
C) model building.
D) market basket analysis.

E) A) and C)
F) B) and D)

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When a catalogue merchant analyses its customer database to look for specific customers' purchase patterns, it is an example of ________ _________.

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All of the following are common model building objectives, except:


A) estimating market potential.
B) sales forecasting.
C) site selection.
D) developing prospect lists.

E) A) and B)
F) A) and C)

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