Question 1

The competitive strategy in conflict management is founded on which assumption?

Accepted Answer

A)  less than honest communication
B)  trust
C)  openness
D)  synergyE) A) and D)
F) B) and D)

Question 2

The power not only to control emotions but also to perceive them is termed:

Accepted Answer

A)  self-awareness
B)  emotional intelligence
C)  disciplined empathy
D)  emotional perceptionE) A) and B)
F) None of the above

Question 3

Middle managers frequently are caught in a power squeeze.This conflict takes the form of:

Accepted Answer

A)  equal versus equal conflict
B)  high versus low conflict
C)  role conflict
D)  resource dependency conflictE) C) and D)
F) B) and C)

Question 4

Which of the following styles of conflict management results in both parties (persons or groups)  to the dispute giving something up to reach an understanding?

Accepted Answer

A)  collaborating
B)  avoiding
C)  accommodating
D)  compromisingE) All of the above
F) A) and D)

Question 5

Individualism means that people believe that the situation determines whether to put individual or the group first.

Accepted Answer

A) True 
 B)False

Question 6

American workers tend to be able to tolerate high levels of uncertainty and ambiguity.

Accepted Answer

A) True 
 B)False

Question 7

Escape from conflict by daydreaming is known as:

Accepted Answer

A)  flight
B)  fantasy
C)  conversion
D)  displacementE) None of the above
F) B) and D)

Question 8

The key to managing conflict in a multicultural workforce is:

Accepted Answer

A)  to address the power distance issue
B)  the degree that a culture is more individualistic or collectivist
C)  to apply the appropriate resolution strategy
D)  understanding cultural differences and appreciating their valueE) None of the above
F) A) and B)

Question 9

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

Accepted Answer

A)  be long-term in orientation; short-term gains
B)  avoid uncertainty; ambiguity
C)  be individualistic; collectivism
D)  accept a high or great power distance; low power distanceE) B) and C)
F) A) and D)

Question 10

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

Accepted Answer

A)  equal versus equal relationship
B)  high versus low relationship
C)  high versus middle versus low
D)  intergroupE) A) and B)
F) A) and C)

Question 11

Match the following:
-Negativism

Accepted Answer

A)  Enhancement of one's self esteem by patterning behavior after another's.
B)  Using active or passive resistance.
C)  Use of daydreams to escape reality.
D)  Physically escaping a conflict.
E)  Emotional conflicts that are expressed in physical symptoms.F) All of the above
G) B) and D)

Question 12

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Accepted Answer

A)  secrecy
B)  avoidance
C)  administrative orbiting
D)  nonactionE) None of the above
F) All of the above

Question 13

When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

Accepted Answer

A)  moral dilemma
B)  defining moment
C)  test of character
D)  situation to avoidE) A) and C)
F) None of the above

Question 14

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

Accepted Answer

A)  jurisdictional ambiguity
B)  interdependence
C)  authority relationships
D)  common resourcesE) A) and B)
F) C) and D)

Question 15

Match the following:
-Collaborating

Accepted Answer

A)  Deliberate decision to take no action in resolving a conflict.
B)  Concerned about another person's goals more than your own so you give in to or assist the other person.
C)  You continue to pursue your goal despite the objection of someone else and the correctness of his/her position.
D)  Both parties to a conflict move toward each other.
E)  The disputing parties recognize that it is in their best interest to work together.F) C) and D)
G) D) and E)

Question 16

What are the structural factors that cause conflict in an organization?

Accepted Answer

Unclear or competing goals, insufficient...

Question 17

Cross-cultural negotiations between Japanese and Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Accepted Answer

A) True 
 B)False

Question 18

Match the following:
-Functional Conflict

Accepted Answer

A)  Conflict that is constructive and beneficial.
B)  Two or more persons, units, or organizations that are tightly interconnected.
C)  An unhealthy, potentially destructive disagreement between two or more persons.
D)  Two work units claiming the same job or having blurred lines of responsibility.
E)  Conflict between two groups.F) D) and E)
G) B) and E)

Question 19

Causes of conflict can be found in characteristics of the organization and personal characteristics of those in the conflict.What personal and organizational factors are similar?

Accepted Answer

An organizational (or structural) factor...

Question 20

Conflict can be functional, or a positive force, in all of the following situations except:

Accepted Answer

A)  when group and organizational cohesion is broken down
B)  when it stimulates creativity out of a friendly rivalry
C)  when it causes individuals or groups to better understand themselves and their contribution to the organization
D)  when it motivates people to changeE) A) and B)
F) A) and C)

Exam 13: Conflict and Negotiation

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

Correct AnswerverifiedShow Answer

Individualism means that people believe that the situation determines whether to put individual or the group first.

Correct AnswerverifiedShow Answer

American workers tend to be able to tolerate high levels of uncertainty and ambiguity.

Correct AnswerverifiedShow Answer

When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

Correct AnswerverifiedShow Answer

Middle managers frequently are caught in a power squeeze.This conflict takes the form of:

Correct AnswerverifiedShow Answer

Match the following: -Functional Conflict

Correct AnswerverifiedShow Answer

The key to managing conflict in a multicultural workforce is:

Correct AnswerverifiedShow Answer

Match the following: -Collaborating

Correct AnswerverifiedShow Answer

The competitive strategy in conflict management is founded on which assumption?

Correct AnswerverifiedShow Answer

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

Correct AnswerverifiedShow Answer

Causes of conflict can be found in characteristics of the organization and personal characteristics of those in the conflict.What personal and organizational factors are similar?

Correct AnswerverifiedAn organizational (or structural) factor...View AnswerShow Answer

Match the following: -Negativism

Correct AnswerverifiedShow Answer

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

Correct AnswerverifiedShow Answer

The power not only to control emotions but also to perceive them is termed:

Correct AnswerverifiedShow Answer

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Correct AnswerverifiedShow Answer

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

Correct AnswerverifiedShow Answer

What are the structural factors that cause conflict in an organization?

Correct AnswerverifiedUnclear or competing goals, insufficient...View AnswerShow Answer

Conflict can be functional, or a positive force, in all of the following situations except:

Correct AnswerverifiedShow Answer

Cross-cultural negotiations between Japanese and Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Correct AnswerverifiedShow Answer

Escape from conflict by daydreaming is known as:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
An organizational (or structural) factor...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

When contrasting American and Japanese business cultures, Americans tend to _, whereas the Japanese prefer _.

Correct Answer
verified

Correct Answer
verified
Unclear or competing goals, insufficient...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified