Question 1

Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a part of a House of Quality display?

Accepted Answer

A)  Importance ratings
B)  Target values
C)  Importance weights
D)  Interrelationships between Hows and WhensE) A) and B)
F) None of the above

Question 3

The following are shortcomings associated with analyzing problems "one factor at a time" (also known as OFAT and 1FAT) EXCEPT:

Accepted Answer

A)  In real life it is almost impossible to hold all other factors constant
B)  Experimental designs specify levels for each factor to be included
C)  It is very hard to account for interactions or joint variation between factors
D)  Though graphing results is helpful to observe different factors,it is hard to graph variation of more than two or three variables at the timeE) C) and D)
F) A) and B)

Question 4

Choose a common problem from the measure phase.

Accepted Answer

A)  Calculation of a baseline to evaluate benefits of potential improvements
B)  The process mean can shift as much as 1.5 standard deviations
C)  Performance metrics based on the availability of data
D)  About 3.4 defects per million opportunities (DPMO) may occur easily in complex operationsE) A) and D)
F) A) and C)

Question 5

DMAIC stands for:

Accepted Answer

A)  Define,Measure,Analyze,Implement,Control
B)  Define,Maintain,Assure,Implement,Control
C)  Define,Measure,Analyze,Improve,Control
D)  Design,Maintain,Analyze,Improve,ControlE) C) and D)
F) None of the above

Question 6

In order to claim status as a Six Sigma Black Belt,it has become customary for individuals to undergo a process of ________.

Accepted Answer

The answer of In order to claim status as a...

Question 7

A literal interpretation of six-sigma is:

Accepted Answer

A)  4) 3 defects per million opportunities (DPMO) 
B)  3) 4 defects per billion opportunities (DPBO) 
C)  3) 4 defects per million opportunities (DPMO) 
D)  3) 1 defects per million opportunities (DPMO) E) A) and B)
F) C) and D)

Question 8

Business Process Design (BPD) is also adequately named the following EXCEPT:

Accepted Answer

A)  Reengineering
B)  Business process innovation
C)  Business process engineering
D)  Downsizing or restructuringE) A) and B)
F) B) and C)

Question 9

Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Accepted Answer

A) True 
 B)False

Question 10

An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

Accepted Answer

A)  Design of experiments (DO
E)  
B)  Pareto Analysis
C)  Process Maps
D)  Rolled throughput yield (RTY) E) B) and D)
F) A) and D)

Question 12

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Accepted Answer

A)  Six sigma
B)  Control charts
C)  A process capability index
D)  Fishbone diagramsE) A) and C)
F) A) and B)

Question 13

Which of the following is NOT an original component of reengineering?

Accepted Answer

A)  A radical change in the way work is performed
B)  Process-centered reorganization of activities
C)  An emphasis in getting rid of unnecessary employees
D)  A dramatic improvement in performanceE) A) and D)
F) B) and C) C

Question 14

Which of the following is FALSE about Quality Function Deployment (QFD) ?

Accepted Answer

A)  It is a powerful tool to translate customer requirements into process capabilities
B)  It utilizes a series of tables to maintain links between the data collected and the final process activities
C)  Because of their shape,the tables are often referred to as "houses of quality"
D)  Technical requirements are the basic input for the process deployment matrixE) C) and D)
F) All of the above

Question 15

Six Sigma (DMAIC) is best applied when:

Accepted Answer

A)  The process is fundamentally flawed
B)  The process is brand new
C)  There is too much variation in the process
D)  There is too much waste in the processE) None of the above
F) A) and D)

Question 16

Defects per million opportunities (DPMO)and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

Accepted Answer

A) True 
 B)False

Question 17

Which term compares an organization's processes with the best practices to be found in its industry or others?

Accepted Answer

A)  Benchmark
B)  Performance
C)  Value proposition
D)  BiasE) All of the above
F) A) and B) A

Question 18

Six Sigma is among the most timely topics in business today because of the following,EXCEPT:

Accepted Answer

A)  It was developed by Motorola
B)  High profile organizations report strong benefits from using it
C)  It can be applied in organizations that produce a tangible output or an intangible service
D)  Nonprofit organizations may apply it as well as for profit companiesE) None of the above
F) A) and B)

Question 19

The Six Sigma approach originated at Motorola.

Accepted Answer

A) True 
 B)False  True

Question 20

Six Sigma is better applied on for-profit than in nonprofit organizations.

Accepted Answer

A) True 
 B)False

Exam 4: Process Improvement: Minimizing Variation Through Six Sigma

Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.

Correct AnswerverifiedShow Answer

Which of the following is NOT a part of a House of Quality display?

Correct AnswerverifiedShow Answer

The following are shortcomings associated with analyzing problems "one factor at a time" (also known as OFAT and 1FAT) EXCEPT:

Correct AnswerverifiedShow Answer

Choose a common problem from the measure phase.

Correct AnswerverifiedShow Answer

DMAIC stands for:

Correct AnswerverifiedShow Answer

In order to claim status as a Six Sigma Black Belt,it has become customary for individuals to undergo a process of ________.

Correct AnswerverifiedShow Answer

A literal interpretation of six-sigma is:

Correct AnswerverifiedShow Answer

Business Process Design (BPD) is also adequately named the following EXCEPT:

Correct AnswerverifiedShow Answer

Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Correct AnswerverifiedShow Answer

An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

Correct AnswerverifiedShow Answer

Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

Correct AnswerverifiedShow Answer

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Correct AnswerverifiedShow Answer

Which of the following is NOT an original component of reengineering?

Correct AnswerverifiedC

Which of the following is FALSE about Quality Function Deployment (QFD) ?

Correct AnswerverifiedShow Answer

Six Sigma (DMAIC) is best applied when:

Correct AnswerverifiedShow Answer

Defects per million opportunities (DPMO)and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

Correct AnswerverifiedShow Answer

Which term compares an organization's processes with the best practices to be found in its industry or others?

Correct AnswerverifiedA

Six Sigma is among the most timely topics in business today because of the following,EXCEPT:

Correct AnswerverifiedShow Answer

The Six Sigma approach originated at Motorola.

Correct AnswerverifiedTrue

Six Sigma is better applied on for-profit than in nonprofit organizations.

Correct AnswerverifiedShow Answer

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C

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A

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True

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