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Exam 2: Decisions Processes: Value Driven Business

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Question 101

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What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel,and baggage handling for an airline?

A) Customer-facing processes
B) Business-facing processes
C) Industry-specific customer-facing processes
D) All of these choices

E) B) and C)
F) A) and B)

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Question 102

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As the business and its strategies change,so do _________ processes.

A) static
B) dynamic
C) sales
D) customer service

E) All of the above
F) B) and C)

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Question 103

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Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Which of the following represents a business-facing process?

The structure of an organization is similar to a pyramid.The different levels require different types of information to assist with which of the following?

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Which of the below is not included as part of a benchmark?

When considering the 5-steps of the order-to-delivery business process,creating campaigns and checking inventory are included in which of the following?

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store,creating the work schedules,processing payroll,overseeing sales and inventory,and training employees.At what level of the organizational pyramid would you categorize Jenny?

Which of the below is considered part of the process in the systems thinking example of a TPS?

Which of the following are examples of static processes?

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Tom Jordan is a manager for a McDonald's restaurant.Many of his key responsibilities include analyzing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past three months.Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue.What type of DSS analysis is Tom performing?

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Sensitivity analysis,What-If analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

Van Lines Inc.is a large corporation operating in all 50 states.Jim Poulos is the regional manager overseeing the western division,which includes Utah,Colorado,Idaho,Montana,Wyoming,and Nevada.Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division.What digital dashboard capability is Jim primarily using?

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?