Question 1

Which of the following operations can provide an opportunity to have the best people make decisions for an entire corporation?

Accepted Answer

A)  CES - Central Efficiency Standards
B)  Management information systems
C)  Centralization
D)  Decentralization
E)  Central systems operationsF) D) and E)
G) A) and B)

Question 2

Mrs.Herrin and Mrs.Otwell teach a second grade class.Both have young children at home and both have teaching careers.To help them balance this lifestyle,the principal suggested they both work part-time yet cover the responsibilities of the one teaching position.This would be an example of:

Accepted Answer

A)  time sharing
B)  task empowerment
C)  balanced tasking
D)  job sharing
E)  flextimeF) B) and C)
G) B) and E)

Question 3

Which of the following could a centralized retailer carry out in order to combat the disadvantages associated with centralization?

Accepted Answer

A)  They could allocate some of the decisions back to the stores.
B)  They could hold more local for local meetings.
C)  They could operate a one-way connection via satellite from buyers to stores.
D)  They could offer better customer service creating customer loyalty.
E)  They could rely more on their information systems to react to local market conditions.F) B) and E)
G) A) and B)

Question 4

Which of the following HR activities can build a competitive advantage for retailers?

Accepted Answer

A)  compensation and work-life balance program
B)  selective hiring and training
C)  policies and compensation
D)  compensation and incentives
E)  incentives and benefit programsF) B) and E)
G) A) and B)

Question 5

What is empowerment?

Accepted Answer

A)  Empowerment is what allows district management to focus on a few stores.
B)  Empowerment is when employees abuse their positions as associates.
C)  It is the authority of the upper management.
D)  Empowerment is when managers share the power and decision-making authority with employees.
E)  It is a type of management that focuses on hiring powerful people.F) A) and B)
G) C) and D)

Question 6

Which of the following activities is NOT typically performed in the merchandise division?

Accepted Answer

A)  the control of inventory levels
B)  the hiring and firing of sales associates
C)  the determination of what merchandise will be procured from vendors
D)  the planning of assortment and stock levels
E)  the pricing of merchandiseF) None of the above
G) B) and E)

Question 7

The Home Depot employees are supporters of Habitat for Humanity.Many associates go to the building sites on weekends;they voluntarily share their knowledge,expertise and muscle.Volunteering is not a requirement for store associates,yet many participate in the exercise.The spirit of volunteering is an example of The Home Depot's:

Accepted Answer

A)  organizational development
B)  organizational culture
C)  corporate procedures
D)  empowerment
E)  procedural justiceF) B) and E)
G) C) and D)

Question 8

A company that carefully selects its recruits,develops employee skills through training,shares information about company shares,encourages employees to take additional classes on customer service is trying to:

Accepted Answer

A)  develop a new mission statement
B)  decrease its fixed costs
C)  centralize its organization structure
D)  maintain its current organization culture
E)  reduce employee turnoverF) B) and E)
G) B) and D)

Question 9

When the CEO of The Home Depot visits stores,he wears an orange apron like all store associates.As he pushes carts from the parking lot,he chats with the high school students typically assigned to the task.By doing this,he is able to learn about the store and make the young associates feel important.This is The Home Depot's way of:

Accepted Answer

A)  creating store evaluations
B)  empowering young associates
C)  encouraging young associates to consider The Home Depot for a career
D)  reducing status differences
E)  finding out about the store managementF) C) and D)
G) B) and D)

Question 10

A(n) ________ is responsible for allocating merchandise to stores by geographic area.

Accepted Answer

A)  planner
B)  buyer
C)  merchandise manager
D)  category manager
E)  administrative managerF) All of the above
G) C) and D)

Question 11

An organizational culture is the set of values,traditions and customers in a firm that guides employee behavior.

Accepted Answer

A) True 
 B)False

Question 12

A retailer can reduce employee turnover by:

Accepted Answer

A)  increasing its dollar sales
B)  reducing its fixed costs
C)  paying employees all the same
D)  building an atmosphere of mutual commitmentE) B) and C)
F) None of the above

Question 13

What does centralization mean for retailers?

Accepted Answer

A)  All buying decisions are made regionally to best satisfy the customer.
B)  The authority for decisions is delegated to corporate managers.
C)  The location of corporate headquarters is located in the central part of the country.
D)  The authority for decisions is made at the nearest central office.
E)  Cash wraps are to be located centrally throughout the store.F) C) and D)
G) A) and E)

Question 14

Often,when retailers' sales and profits decline due to increased competition,they respond to decreasing labor costs by reducing the number of sales associates,hiring more part-timers and spending less on training.What is wrong with this strategy?

Accepted Answer

While these actions may increa...

Question 15

The merchandise management task of a retail firm includes buying merchandise,controlling inventory and pricing merchandise.

Accepted Answer

A) True 
 B)False

Question 16

On payday,Jun received his weekly salary plus 2% of each sale he made during the pay period.This is an example of a:

Accepted Answer

A)  benefit
B)  401K
C)  gratuity
D)  prerequisite
E)  commissionF) A) and D)
G) B) and E)

Question 17

Which of the following is an advantage of decentralization?

Accepted Answer

A)  Overhead costs
B)  Lower prices from suppliers
C)  Opportunity to have the most talented people with the best expertise make decisions for the company
D)  Increased efficiency with standard operating policies for stores and merchandising
E)  Ability to react quickly to specific local market shiftsF) A) and E)
G) A) and D)

Question 18

______________ is expressed as a retailer's sales or profits divided by the number of employees.

Accepted Answer

A)  human resource management
B)  employee turnover
C)  employee productivity
D)  operations management
E)  organizational managementF) D) and E)
G) A) and B)

Question 19

When a retailer responds to an economic downturn by putting a freeze on salaries,laying off sales associates,and hiring more part-time associates,the employees tend to respond with:

Accepted Answer

A)  poor customer service
B)  lower job turnover
C)  higher levels of job satisfaction
D)  increased motivation and effort
E)  self imposed trainingF) A) and B)
G) All of the above

Question 20

What are the age demographics challenges for human resources in retailing?

Accepted Answer

Growth in the labor market is decreasing...

Exam 9: Human Resource Management

Which of the following activities is NOT typically performed in the merchandise division?

Correct Answer
verified

Which of the following could a centralized retailer carry out in order to combat the disadvantages associated with centralization?

Correct Answer
verified

Which of the following is an advantage of decentralization?

Correct Answer
verified

What are the age demographics challenges for human resources in retailing?

Correct Answer
verified
Growth in the labor market is decreasing...
View Answer

An organizational culture is the set of values,traditions and customers in a firm that guides employee behavior.

Correct Answer
verified

What does centralization mean for retailers?

Correct Answer
verified

A(n) ________ is responsible for allocating merchandise to stores by geographic area.

Correct Answer
verified

Often,when retailers' sales and profits decline due to increased competition,they respond to decreasing labor costs by reducing the number of sales associates,hiring more part-timers and spending less on training.What is wrong with this strategy?

Correct Answer
verified
While these actions may increa...
View Answer

Mrs.Herrin and Mrs.Otwell teach a second grade class.Both have young children at home and both have teaching careers.To help them balance this lifestyle,the principal suggested they both work part-time yet cover the responsibilities of the one teaching position.This would be an example of:

Correct Answer
verified

A retailer can reduce employee turnover by:

Correct Answer
verified

What is empowerment?

Correct Answer
verified

Which of the following operations can provide an opportunity to have the best people make decisions for an entire corporation?

Correct Answer
verified

Correct Answer
verified

A company that carefully selects its recruits,develops employee skills through training,shares information about company shares,encourages employees to take additional classes on customer service is trying to:

Correct Answer
verified

______________ is expressed as a retailer's sales or profits divided by the number of employees.

Correct Answer
verified

On payday,Jun received his weekly salary plus 2% of each sale he made during the pay period.This is an example of a:

Correct Answer
verified

The merchandise management task of a retail firm includes buying merchandise,controlling inventory and pricing merchandise.

Correct Answer
verified

Correct Answer
verified

Which of the following HR activities can build a competitive advantage for retailers?

Correct Answer
verified

When a retailer responds to an economic downturn by putting a freeze on salaries,laying off sales associates,and hiring more part-time associates,the employees tend to respond with:

Correct Answer
verified

Exam 9: Human Resource Management

Which of the following activities is NOT typically performed in the merchandise division?

Correct AnswerverifiedShow Answer

Which of the following could a centralized retailer carry out in order to combat the disadvantages associated with centralization?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of decentralization?

Correct AnswerverifiedShow Answer

What are the age demographics challenges for human resources in retailing?

Correct AnswerverifiedGrowth in the labor market is decreasing...View AnswerShow Answer

An organizational culture is the set of values,traditions and customers in a firm that guides employee behavior.

Correct AnswerverifiedShow Answer

What does centralization mean for retailers?

Correct AnswerverifiedShow Answer

A(n) ________ is responsible for allocating merchandise to stores by geographic area.

Correct AnswerverifiedShow Answer

Often,when retailers' sales and profits decline due to increased competition,they respond to decreasing labor costs by reducing the number of sales associates,hiring more part-timers and spending less on training.What is wrong with this strategy?

Correct AnswerverifiedWhile these actions may increa...View AnswerShow Answer

Mrs.Herrin and Mrs.Otwell teach a second grade class.Both have young children at home and both have teaching careers.To help them balance this lifestyle,the principal suggested they both work part-time yet cover the responsibilities of the one teaching position.This would be an example of:

Correct AnswerverifiedShow Answer

A retailer can reduce employee turnover by:

Correct AnswerverifiedShow Answer

What is empowerment?

Correct AnswerverifiedShow Answer

Which of the following operations can provide an opportunity to have the best people make decisions for an entire corporation?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A company that carefully selects its recruits,develops employee skills through training,shares information about company shares,encourages employees to take additional classes on customer service is trying to:

Correct AnswerverifiedShow Answer

______________ is expressed as a retailer's sales or profits divided by the number of employees.

Correct AnswerverifiedShow Answer

On payday,Jun received his weekly salary plus 2% of each sale he made during the pay period.This is an example of a:

Correct AnswerverifiedShow Answer

The merchandise management task of a retail firm includes buying merchandise,controlling inventory and pricing merchandise.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following HR activities can build a competitive advantage for retailers?

Correct AnswerverifiedShow Answer

When a retailer responds to an economic downturn by putting a freeze on salaries,laying off sales associates,and hiring more part-time associates,the employees tend to respond with:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified
Growth in the labor market is decreasing...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
While these actions may increa...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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