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Identify the statement that best defines a high-performance work system.


A) It is an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings.
B) It refers to the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals.
C) It is a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data.
D) It is a system that is used to collect, record, store, analyze, and retrieve data concerning an organization's human resources.
E) It refers to a performance management system that measures customer satisfaction.

F) B) and E)
G) A) and E)

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What are the guidelines that describe how to make the performance management system support organizational goals?

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The following guidelines describe how to...

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Outcomes of a high-performance work system include higher productivity and _____.


A) efficiency
B) maintenance
C) manpower
D) equipment
E) resources

F) A) and B)
G) C) and D)

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Which of the following exemplifies one of the most creative developments in human resource information systems technology?


A) Decision support system
B) Transactional processing system
C) HR dashboard
D) Expert system
E) Intranet

F) B) and E)
G) C) and E)

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Which of the following is a way in which organizations can promote job satisfaction?


A) They can make jobs more repetitive.
B) They can set up subjective performance management systems.
C) They can set highly abstract goals.
D) They can empower supervisors.
E) They can make jobs more interesting.

F) None of the above
G) B) and E)

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The most popular way of empowering employees is by:


A) narrowing the scope of jobs.
B) designing work so that it is performed by teams.
C) adopting a centralized decision-making approach.
D) paying bonuses to all employees regardless of contribution.
E) providing employees with simple, repetitive jobs.

F) C) and D)
G) A) and E)

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Which of the following in an organization usually makes most of the decisions about organizational structure?


A) Top management
B) HR department
C) Supervisors
D) Middle-level managers
E) Technical analysts

F) C) and D)
G) A) and E)

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ITI Inc.,a software company,is currently looking for employees to fill vacant positions.It is looking for prospective candidates who are enthusiastic about work and willing to share their knowledge with their colleagues on various topics related to their field.The HR department is responsible for finding the right type of candidate to fit the roles in the organization.In this scenario,the HR department at ITI Inc.is engaged in _____.


A) job design
B) training
C) performance management
D) recruitment and selection
E) job search

F) C) and D)
G) A) and B)

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Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

A) True
B) False

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Georgia,the learning and development manager at StudyWell Inc.,believes that in addition to providing superior benefits to employees,it is important to create an environment in which they also have access to the firm's large learning database.She suggests that employees take time out of their workday to research relevant topics and conduct seminars to share knowledge with their colleagues.However,Georgia's manager,Vincent,argues that encouraging employees to do so will cause a downturn in productivity.Which of the following statements supports Georgia's suggestion?


A) Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload.
B) Vincent believes that learning should occur during employees' free time, not as part of their daily work activities.
C) The time that employees spend in research should not interfere with projects that must be accomplished under tight deadlines.
D) Learning a task and knowing how to perform it in an efficient manner is a highly rewarding experience.
E) Vincent feels Georgia's idea will create conflict among her team members.

F) A) and E)
G) A) and B)

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Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.


A) HR report
B) HR audit
C) HR analytics
D) HR statistics
E) HR scoping

F) A) and C)
G) None of the above

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Transaction processing includes the activities required to meet government reporting requirements.

A) True
B) False

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Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?


A) Organizational goals
B) Task design
C) Reward systems
D) Information systems
E) Training systems

F) D) and E)
G) A) and B)

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Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?


A) E-HRM
B) Transaction processing
C) Automation
D) Expert systems
E) Decision support systems

F) A) and B)
G) A) and E)

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The primary focus of an HRM audit is based on:


A) motivating customers.
B) estimating the costs of implementing an HR practice.
C) reviewing the various outcomes of HRM functions.
D) determining the dollar value of the HRM program.
E) determining the legality of HR practices.

F) None of the above
G) B) and C)

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Discuss the various outcomes of a high-performance work system.

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Outcomes of a high-performance work syst...

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In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:


A) has a relatively limited influence over employee performance.
B) uses fewer and less-costly resources to perform its functions.
C) expends lavishly on resources.
D) has a more beneficial effect on the organization's performance.
E) ensures that all operations are legal.

F) A) and C)
G) C) and E)

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The HR department of an organization can meet the needs of employees by:


A) providing qualified staffing.
B) conducting performance management.
C) hiring people with niche skills.
D) providing training and development.
E) enforcing labor law regulations.

F) A) and E)
G) D) and E)

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Isabel is a new hire at an IT firm.She experiences trouble performing the job assigned to her even though she has the necessary skill set to complete the job.She has little clarity about team responsibilities and details of her work activities and has a difficult time comprehending the work activities.In this case,which of the following elements of the high-performance work systems has been implemented ineffectively by the organization?


A) Organizational structure.
B) Staffing.
C) Reward systems.
D) Task design.
E) Information systems.

F) A) and C)
G) None of the above

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David believes that for a company to run smoothly,it must adopt an organizational structure in which the employees clearly know who their reporting managers are and which departments they belong to.David claims that this will give the employees clarity about their roles and functions and will help them contribute efficiently toward the organization's overall success.Which of the following statements strengthens David's claims?


A) Roles can be better understood when managers provide examples that will help employees understand their roles better.
B) Clarity depends on how well a manager describes job functions.
C) Departmentalization may create a feeling of superiority among managers, which will help them work better.
D) An organizational structure creates a positive environment without hindering the learning process.
E) An efficient structure depends on an efficient taskforce that is willing to learn and adapt.

F) A) and B)
G) B) and D)

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