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Exam 4: Analyzing Work and Designing Jobs

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Question 1

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Which of the following statements is true of work flow analysis?

A) Information cannot be considered to be an input because it is not tangible.
B) All outputs must be strictly measured in terms of quantity.
C) Outputs may be tangible or intangible products of different work processes.
D) Quality standards are not a key criterion in the process of work flow analysis.
E) Inputs and outputs are only the two stages required to represent a complete work flow cycle.

F) B) and E)
G) A) and E)

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C

Question 2

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Matwork Solutions Inc.is a nationwide logistics company that helps in the transportation of food and other essential products across states.Which of the following would be a benefit to the company if it plans on applying industrial engineering to existing jobs?

A) Industrial engineering will increase the complexity of the work.
B) Industrial engineering will eliminate the need for specialization in the job.
C) Industrial engineering will make jobs less specialized and less repetitive.
D) Industrial engineering will provide measurable and practical benefits.
E) Industrial engineering will represent the best way to make jobs more meaningful.

F) C) and E)
G) A) and B)

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Question 3

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Joe's Restaurant,a pizza chain,is known for its quick service.It takes the employees four minutes to prepare the dough and add the sauce and toppings.Cooking and packaging takes another four minutes before the pizza is ready.In this scenario,the employees of Joe's Restaurant are engaged in _____.

Aaron,an HR manager,observes that the number of employees quitting their jobs has been steadily increasing over the last six months.On closer inspection,he finds that a majority of the employees who quit were unhappy with the pay structures.Aaron assesses the significance of each job to the organization,which helps him set up fair pay structures.This in turn helps the organization retain valuable employees.Which of the following most likely relates to the task undertaken by Aaron?

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Orange Banking Group,a corporation that has a global presence,is seeking to hire employees for its IT team.Among the available job positions are those of system administrators and chief technology officer.Who among the following is most likely to be the best source for recruiting employees for these important technical positions?

The Occupational Safety and Health Administration (OSHA's)role in ergonomics in occupational settings is restricted to setting guidelines and inspecting instances of violation.

To gather information about worker requirements,the Fleishman Job Analysis System typically asks _____ to evaluate a job in terms of the abilities required to perform the job.

Industrial engineering provides the best way to motivate employees by adding meaning to their jobs.

INRT Software Solutions is a firm that builds information systems for banks and other financial institutions.In its presentations to prospective clients,the firm claims to have skilled employees.What does INRT Software Solutions mean by this?

Which of the following processes involves analyzing the tasks necessary for the production of a product or service?

Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques does Pamela implement in her store?

Which of the following is a strategy used by the Occupational Safety and Health Administration (OSHA) to increase ergonomic job design?

The Position Analysis Questionnaire (PAQ)is meant to be completed by job incumbents.

Sharon,a manager at an organization,believes that using the Position Analysis Questionnaire (PAQ) is the best way to collect information about employee requirements because it helps in establishing job descriptions.Which of the following statements will explain that Sharon's view is flawed?

Briefly describe the Position Analysis Questionnaire (PAQ).What are the advantages and disadvantages of using the PAQ as source of job information?

In the Job Characteristics Model,task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.

Susan works 10 hours a day for 4 days a week,while her colleagues work 8 hours a day for 5 days a week.Susan is utilizing a flexible work schedule option known as _____.

Jack has opted for a different work schedule in which he works 40 hours over four days a week,instead of working eight hours a day for five days a week.Jack's schedule can be termed a compressed workweek.

Incumbents are the best source of information for a job analysis.