Question 1

Which of the following best describes ergonomics?

Accepted Answer

A)   The study of the interface between individuals' physiology and the characteristics of the physical work environment.
B)   The study of jobs to find the simplest way to structure work in order to maximize efficiency.
C)   The study of the tasks, duties, and responsibilities for employees in a new job.
D)   The study of the knowledge, skills, and abilities of the job.
E)   The study of the relationship between intrinsic rewards and employee motivation in the context of human resource management.F) A) and B)
G) B) and E)

Question 2

In the context of work flow design,a position is _____.

Accepted Answer

A)   the set of duties performed by a person
B)   a set of related duties fulfilled by many employees
C)   an aggregate of similar jobs
D)   the set of skills and abilities that is required of a person in a job
E)   the collection of tasks that constitute the complete organizational processF) All of the above
G) A) and B)

Question 3

Philip Matteo,a regional branch manager for a leading automobile company in the U.S.,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation which of the following outcomes should he expect?

Accepted Answer

A)   Increased efficiency
B)   Increased complexity
C)   Decreased repetitiveness
D)   Increased skill requirements
E)   Decreased specializationF) A) and E)
G) None of the above

Question 4

Which of the following models was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating?

Accepted Answer

A)   The Cognitive Dissonance Model
B)   The Situational Leadership Model
C)   The Job Characteristics Model
D)   The Push and Pull Model
E)   The Motivation-Hygiene ModelF) C) and D)
G) A) and E)

Question 5

Carl Borden,the manager of an electronics store in California,gives his staff the authority to resolve customer complaints.He lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques does Carl implement in his store?

Accepted Answer

A)   Job sharing
B)   Cross training
C)   Job rotation
D)   Job enrichment
E)   Job evaluationF) B) and D)
G) B) and C) D

Question 6

Which of the following is NOT a strategy used by OSHA to increase ergonomic job design?

Accepted Answer

A)   Issuing regulations and guidelines for industries
B)   Directing ergonomic research along specific lines
C)   Providing licenses to new companies only when they ensure the highest levels of ergonomically designed jobs
D)   Enforcing violations of its requirement that employers protect employees from work-related hazards
E)   Performing advisory functions in the area of ergonomic designing of occupational environmentsF) A) and B)
G) B) and E)

Question 7

Designing jobs that meet mental capabilities and limitations generally involves _____.

Accepted Answer

A)   allowing employees to opt for a compressed workweek schedule
B)   curbing autonomy and emphasizing error-free work
C)   increasing the amount of reporting requirements and documentation
D)   training employees to multi-task and self manage teams
E)   reducing the information-processing requirements of a jobF) B) and E)
G) All of the above

Question 8

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Accepted Answer

A)   a job requires a variety of skills to carry out the tasks involved in the job and its duties
B)   employees are given the authority to make decisions
C)   performance appraisals are perceived as transparent and fair by employees
D)   a job requires a variety of skills to carry out the tasks involved
E)   a person receives clear information about performance effectiveness from the work itselfF) A) and B)
G) A) and C)

Question 9

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Accepted Answer

A)   competency
B)   entity
C)   identity
D)   duty
E)   opportunityF) D) and E)
G) A) and E)

Question 10

Incumbents are the best source of information for a job analysis.

Accepted Answer

A) True 
 B)False

Question 11

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following best describes job sharing?

Accepted Answer

A)   A work option in which two part-time employees carry out the tasks associated with a single job.
B)   Allowing full-time employees to choose start and end times within the guidelines specified by the organization.
C)   Empowering individual workers by adding more opportunities for specialization in their current job duties.
D)   Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.
E)   Enlarging jobs by moving employees among several different jobs.F) A) and E)
G) B) and D) A

Question 13

Summarize recent trends in job analysis.

Accepted Answer

Organizations have been appreciating the...

Question 14

Which of the following is an appropriate course of action while formulating job descriptions?

Accepted Answer

A)   Alter the standard format of job descriptions within the organization to suit individual jobs.
B)   Prohibit using the phrase "and other duties as requested" in job descriptions because it leads to ambiguity.
C)   Avoid making changes in the job descriptions based on individual performance appraisals.
D)   Prepare a new job description whenever a new job is created in the organization.
E)   Once standardized and created, a job description must not be changed.F) C) and D)
G) A) and B)

Question 15

Job enrichment differs from job rotation in that job enrichment:

Accepted Answer

A)   empowers workers by adding more decision-making authority to their jobs.
B)   transfers employees among several different jobs at the same hierarchical level.
C)   combines several relatively simple jobs to form a job with a wider range of tasks.
D)   provides the work option in which two employees mutually exchange work roles at the same organizational level.
E)   assesses of the relative dollar value of each job to the organization.F) C) and E)
G) B) and E)

Question 16

Industrial engineering provides the best way to motivate employees by adding meaning to their jobs.

Accepted Answer

A) True 
 B)False

Question 17

Skill is defined as _____.

Accepted Answer

A)   the past experience a person has in performing similar jobs
B)   the factual or procedural information that is necessary for successfully performing a task
C)   an individual's level of proficiency at performing a particular task
D)   the personality traits such as someone's persistence or motivation to achieve
E)   the tangible aspects of an employee's abilities like licenses or certificationsF) A) and B)
G) B) and E) C

Question 18

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Accepted Answer

A)   It considers only the inputs of a work process, ignoring the outputs.
B)   PAQ reports provide concrete recommendations useful for writing job descriptions or redesigning jobs.
C)   PAQ ratings cannot be used to compare dissimilar jobs.
D)   The descriptions in the PAQ reports are very clear and specific.
E)   The PAQ is meant to be completed only by job analysts trained in this method.F) B) and E)
G) A) and B)

Question 19

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Accepted Answer

A)   Meaningfulness of a job
B)   Fringe benefits in the job
C)   Share in company stock
D)   Salary and allowances
E)   Periodic bonusesF) A) and C)
G) D) and E)

Question 20

The final stage in work flow analysis is to identify the _____.

Accepted Answer

A)   tangible outputs of a particular work unit
B)   operating procedures to be applied in production
C)   work processes used to generate the outputs of the work unit
D)   inputs used in the development of the work unit's product
E)   market forces of demand and supply for the outputsF) D) and E)
G) A) and B)

Exam 4: Analyzing Work and Designing Jobs

Which of the following best describes ergonomics?

Correct Answer
verified

In the context of work flow design,a position is _____.

Correct Answer
verified

Philip Matteo,a regional branch manager for a leading automobile company in the U.S.,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation which of the following outcomes should he expect?

Correct Answer
verified

Which of the following models was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating?

Correct Answer
verified

Correct Answer
verified
D

Which of the following is NOT a strategy used by OSHA to increase ergonomic job design?

Correct Answer
verified

Designing jobs that meet mental capabilities and limitations generally involves _____.

Correct Answer
verified

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Correct Answer
verified

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Correct Answer
verified

Incumbents are the best source of information for a job analysis.

Correct Answer
verified

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Correct Answer
verified

Which of the following best describes job sharing?

Correct Answer
verified
A

Summarize recent trends in job analysis.

Correct Answer
verified
Organizations have been appreciating the...
View Answer

Which of the following is an appropriate course of action while formulating job descriptions?

Correct Answer
verified

Job enrichment differs from job rotation in that job enrichment:

Correct Answer
verified

Industrial engineering provides the best way to motivate employees by adding meaning to their jobs.

Correct Answer
verified

Skill is defined as _____.

Correct Answer
verified
C

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct Answer
verified

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Correct Answer
verified

The final stage in work flow analysis is to identify the _____.

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

Which of the following best describes ergonomics?

Correct AnswerverifiedShow Answer

In the context of work flow design,a position is _____.

Correct AnswerverifiedShow Answer

Philip Matteo,a regional branch manager for a leading automobile company in the U.S.,decides to design a manufacturing job based on the principles of industrial engineering.Following its successful implementation which of the following outcomes should he expect?

Correct AnswerverifiedShow Answer

Which of the following models was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedD

Which of the following is NOT a strategy used by OSHA to increase ergonomic job design?

Correct AnswerverifiedShow Answer

Designing jobs that meet mental capabilities and limitations generally involves _____.

Correct AnswerverifiedShow Answer

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Correct AnswerverifiedShow Answer

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Correct AnswerverifiedShow Answer

Incumbents are the best source of information for a job analysis.

Correct AnswerverifiedShow Answer

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Correct AnswerverifiedShow Answer

Which of the following best describes job sharing?

Correct AnswerverifiedA

Summarize recent trends in job analysis.

Correct AnswerverifiedOrganizations have been appreciating the...View AnswerShow Answer

Which of the following is an appropriate course of action while formulating job descriptions?

Correct AnswerverifiedShow Answer

Job enrichment differs from job rotation in that job enrichment:

Correct AnswerverifiedShow Answer

Industrial engineering provides the best way to motivate employees by adding meaning to their jobs.

Correct AnswerverifiedShow Answer

Skill is defined as _____.

Correct AnswerverifiedC

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Correct AnswerverifiedShow Answer

The final stage in work flow analysis is to identify the _____.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified
Organizations have been appreciating the...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified