Question 1

Total quality management is intended to bring about a continuous process of quality improvement.

Accepted Answer

A) True 
 B)False

Question 2

Employees who take assignments in other countries are called _____.

Accepted Answer

A)   home-country nationals
B)   immigrants
C)   external employees
D)   expatriates
E)   emigrantsF) B) and E)
G) A) and B)

Question 3

_____ refer(s) to the processing and transmission of digitized HR information using computer networking and the Internet.

Accepted Answer

A)   Electronic human resource management
B)   An HR dashboard
C)   An electronic performance system
D)   An HR scorecard
E)   Business intelligenceF) D) and E)
G) B) and E)

Question 4

What is employee empowerment? How can the HR departments help to make it effective?

Accepted Answer

Employee empowerment means giving employ...

Question 5

_____ are persons who work for an organization only when they are needed.

Accepted Answer

A)   On-call workers
B)   Moonlighting employees
C)   Apprentices
D)   Part-time employees
E)   TraineesF) All of the above
G) B) and D)

Question 6

Which of the following observations about reengineering is true?

Accepted Answer

A)   It is primarily concerned with production processes.
B)   Critical processes are not altered during this process.
C)   Changing customer needs and technologies necessitate reengineering.
D)   It has no impact on human resource practices and systems.
E)   It is an effort to retain the current work processes with minimal change.F) A) and B)
G) A) and C)

Question 7

Which of the following terms refers to a computer system used to acquire,store,manipulate,analyze,retrieve,and distribute information related to an organization's human resources?

Accepted Answer

A)   Electronic performance support systems
B)   e-CRM
C)   High-performance work systems
D)   Self-service systems
E)   Human resource information systemsF) B) and C)
G) A) and B)

Question 8

A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed as:

Accepted Answer

A)   social facilitation
B)   payroll automation.
C)   cloud computing.
D)   data mining.
E)   self-service.F) B) and C)
G) A) and B)

Question 9

An organization's critical work processes are not altered during a reengineering process.

Accepted Answer

A) True 
 B)False

Question 10

In 1999,Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company,GlaxoSmithKline.This is an example of a(n) _____.

Accepted Answer

A)   acquisition
B)   take-over
C)   partnership
D)   strategic alliance
E)   mergerF) A) and C)
G) B) and E)

Question 11

Who among the following can be regarded as knowledge workers?

Accepted Answer

A)   Retail salespersons
B)   Food serving workers
C)   Office clerks
D)   Registered nurses
E)   AttendantsF) B) and D)
G) A) and C)

Question 12

Offshoring is defined as:

Accepted Answer

A)   a practice of having another company provide services.
B)   moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.
C)   a method of staffing other than the traditional hiring of full-time employees.
D)   a complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality of products and services.
E)   the act of acquiring a new company in a distant location or another country in order to acquire higher market share or growth.F) None of the above
G) B) and C)

Question 13

Which of the following is the reason why more organizations are looking overseas to hire talented people?

Accepted Answer

A)   Lack of technology in the U.S.
B)   Lack of demand for their products in the U.S.
C)   Poor quality of labor in the U.S.
D)   Governmental pressure
E)   Low cost of labor in foreign countriesF) None of the above
G) A) and E)

Question 14

Which of the following racial groups forms the majority of the U.S.labor force?

Accepted Answer

A)   African-Americans
B)   Whites
C)   Hispanics
D)   Asians
E)   EuropeansF) B) and C)
G) A) and B)

Question 15

What is outsourcing? What are the trends in HR outsourcing?

Accepted Answer

Outsourcing refers to the practice of ha...

Question 16

_____ are employed directly by a company for a specific time,specified in a formal agreement between the company and the workers.

Accepted Answer

A)   On-call workers
B)   Independent contractors
C)   Temporary workers
D)   Contract company workers
E)   Part-time workersF) B) and E)
G) C) and D)

Question 17

Which of the following technologies lets a company rent space on a remote computer system and use the system's software to manage its HR activities,including security and upgrades?

Accepted Answer

A)   Application service providers
B)   Internet portals
C)   Shared service centers
D)   Business intelligence systems
E)   Electronic performance support systemsF) A) and E)
G) B) and E)

Question 18

An Internet portal is primarily used to:

Accepted Answer

A)   process all HR transactions at one time.
B)   consolidate different HR functions into a single location.
C)   combine data from several sources into a single site.
D)   obtain insight into business trends.
E)   create a benchmark for all other companies in the industry.F) A) and C)
G) A) and B)

Question 19

When forming Citigroup,Citicorp combined its banking business with Traveller's Group's insurance business.This is an example of a merger.

Accepted Answer

A) True 
 B)False

Question 20

A chemical company buying a medical equipment manufacturing company is an example of a(n) _____.

Accepted Answer

A)   acquisition
B)   partnership
C)   consolidation
D)   joint venture
E)   strategic allianceF) B) and D)
G) C) and E)

Exam 2: Trends in Human Resource Management

What is employee empowerment? How can the HR departments help to make it effective?

Correct AnswerverifiedEmployee empowerment means giving employ...View AnswerShow Answer

Which of the following observations about reengineering is true?

Correct AnswerverifiedShow Answer

Total quality management is intended to bring about a continuous process of quality improvement.

Correct AnswerverifiedShow Answer

Offshoring is defined as:

Correct AnswerverifiedShow Answer

Employees who take assignments in other countries are called _____.

Correct AnswerverifiedShow Answer

Which of the following terms refers to a computer system used to acquire,store,manipulate,analyze,retrieve,and distribute information related to an organization's human resources?

Correct AnswerverifiedShow Answer

_____ are persons who work for an organization only when they are needed.

Correct AnswerverifiedShow Answer

Which of the following is the reason why more organizations are looking overseas to hire talented people?

Correct AnswerverifiedShow Answer

_____ are employed directly by a company for a specific time,specified in a formal agreement between the company and the workers.

Correct AnswerverifiedShow Answer

A chemical company buying a medical equipment manufacturing company is an example of a(n) _____.

Correct AnswerverifiedShow Answer

Which of the following technologies lets a company rent space on a remote computer system and use the system's software to manage its HR activities,including security and upgrades?

Correct AnswerverifiedShow Answer

Which of the following racial groups forms the majority of the U.S.labor force?

Correct AnswerverifiedShow Answer

In 1999,Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company,GlaxoSmithKline.This is an example of a(n) _____.

Correct AnswerverifiedShow Answer

When forming Citigroup,Citicorp combined its banking business with Traveller's Group's insurance business.This is an example of a merger.

Correct AnswerverifiedShow Answer

_____ refer(s) to the processing and transmission of digitized HR information using computer networking and the Internet.

Correct AnswerverifiedShow Answer

A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed as:

Correct AnswerverifiedShow Answer

Who among the following can be regarded as knowledge workers?

Correct AnswerverifiedShow Answer

What is outsourcing? What are the trends in HR outsourcing?

Correct AnswerverifiedOutsourcing refers to the practice of ha...View AnswerShow Answer

An Internet portal is primarily used to:

Correct AnswerverifiedShow Answer

An organization's critical work processes are not altered during a reengineering process.

Correct AnswerverifiedShow Answer

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Employee empowerment means giving employ...
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Correct Answer
verified
Outsourcing refers to the practice of ha...
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Correct Answer
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Correct Answer
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