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Harwood Company's quality cost report is to be based on the following data:  Amortization of test equipment $94,000 Quality cireles $54,000 Product recalls $20,000 Test and inspection of incoming materials $82,000 Debugging software errors $11,000 Rework labour and overhead $48,000 Technical support provided to suppliers $12,000 Net cost of scrap $29,000 Lost sales due to poor quality $74,000\begin{array}{ll}\text { Amortization of test equipment } & \$ 94,000 \\\text { Quality cireles } & \$ 54,000 \\\text { Product recalls } & \$ 20,000 \\\text { Test and inspection of incoming materials } & \$ 82,000 \\\text { Debugging software errors } & \$ 11,000 \\\text { Rework labour and overhead } & \$ 48,000 \\\text { Technical support provided to suppliers } & \$ 12,000 \\\text { Net cost of scrap } & \$ 29,000 \\\text { Lost sales due to poor quality } & \$ 74,000\end{array} Required: Prepare a quality cost report in good form with separate sections for prevention costs,appraisal costs,internal failure costs,and external failure costs.

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Which of the following best describes a segment of a business responsible for both revenues and expenses?


A) A cost centre.
B) An investment centre.
C) A profit centre.
D) A residual income centre.

E) B) and D)
F) B) and C)

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The Millard Division's operating data for the past two years are provided below: The Millard Division's operating data for the past two years are provided below:   Millard Division's margin in Year 2 was 150% of the margin in Year 1. -What were the sales for Year 2? A)  $1,200,000. B)  $3,000,000. C)  $3,200,000. D)  $3,333,333. Millard Division's margin in Year 2 was 150% of the margin in Year 1. -What were the sales for Year 2?


A) $1,200,000.
B) $3,000,000.
C) $3,200,000.
D) $3,333,333.

E) A) and B)
F) None of the above

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Which of the following would be classified as a prevention cost on a quality cost report?


A) Cost of field servicing and handling complaints.
B) Warranty repairs and replacements.
C) Systems development.
D) Rework labour and overhead.

E) None of the above
F) A) and D)

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When a division is operating at full capacity,the transfer price to other divisions should include opportunity costs.

A) True
B) False

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The Holmes Division recorded operating data as follows for the past year: The Holmes Division recorded operating data as follows for the past year:   -For the past year,what was the turnover? A)  2. B)  4. C)  10. D)  25.200,000/100,000 -For the past year,what was the turnover?


A) 2.
B) 4.
C) 10.
D) 25.200,000/100,000

E) None of the above
F) A) and B)

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Thais Company's quality cost report is to be based on the following data: Thais Company's quality cost report is to be based on the following data:   -What will be the total prevention cost appearing on the quality cost report? A)  $84,000. B)  $92,000. C)  $98,000. D)  $113,000. -What will be the total prevention cost appearing on the quality cost report?


A) $84,000.
B) $92,000.
C) $98,000.
D) $113,000.

E) B) and D)
F) A) and D)

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The emphasis in the balanced scorecard is on improvement rather than meeting a preset standard.

A) True
B) False

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Which of the following would be classified as an appraisal cost on a quality cost report?


A) Supervision of testing and inspection activities.
B) Systems development.
C) Quality engineering.
D) Quality training.

E) C) and D)
F) B) and D)

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The Northern Division of the Gordon Company reported the following data for last year: The Northern Division of the Gordon Company reported the following data for last year:   -What was the return on investment last year for the Northern Division? A)  18.000%. B)  28.125%. C)  40.000%. D)  62.500%. -What was the return on investment last year for the Northern Division?


A) 18.000%.
B) 28.125%.
C) 40.000%.
D) 62.500%.

E) A) and C)
F) None of the above

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(Appendix 11A)If two products are good substitutes,the sales quantity variance for each product can be analyzed further into a market volume variance and a market share variance.

A) True
B) False

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Ricric Corporation has provided the following data for one of its products: Ricric Corporation has provided the following data for one of its products:   -The manufacturing cycle efficiency for this operation is closest to which of the following? A)  0.18. B)  0.33. C)  0.375. D)  0.45. -The manufacturing cycle efficiency for this operation is closest to which of the following?


A) 0.18.
B) 0.33.
C) 0.375.
D) 0.45.

E) All of the above
F) A) and C)

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(Appendix 11A)If two products are close substitutes,the sales volume variance for each product can be split into a sales quantity variance and a sales mix variance.

A) True
B) False

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Delmar Corporation is considering the use of residual income as a measure of the performance of its divisions.What major disadvantage of this method should the company consider before deciding to institute it?


A) This method does not make allowance for difference in the size of compared divisions.
B) Opportunities may be undertaken that will decrease the overall return on investment.
C) The minimum required rate of return may eliminate desirable opportunities from consideration.
D) Residual income does not measure how effectively the division manager controls costs.

E) All of the above
F) A) and C)

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Eade Company's quality cost report is to be based on the following data: Eade Company's quality cost report is to be based on the following data:   -What will be the total internal failure cost appearing on the quality cost report? A)  $54,000. B)  $75,000. C)  $80,000. D)  $121,000. -What will be the total internal failure cost appearing on the quality cost report?


A) $54,000.
B) $75,000.
C) $80,000.
D) $121,000.

E) C) and D)
F) B) and C)

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Some managers believe that residual income is superior to return on investment as a means of measuring performance,as it encourages the manager to make investment decisions that are more consistent with the interests of the company as a whole.

A) True
B) False

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Ordinarily,managers are NOT aware of the magnitude of their quality costs since these costs cut across departmental lines and are not normally tracked and accumulated by the cost system.

A) True
B) False

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Eacker Company's quality cost report is to be based on the following data: Eacker Company's quality cost report is to be based on the following data:   -What will be the total appraisal cost appearing on the quality cost report? A)  $128,000. B)  $165,000. C)  $185,000. D)  $196,000. -What will be the total appraisal cost appearing on the quality cost report?


A) $128,000.
B) $165,000.
C) $185,000.
D) $196,000.

E) B) and C)
F) A) and B)

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Division P of Turbo Corporation has the capacity for making 75,000 wheel sets per year and regularly sells 60,000 each year on the outside market.The regular sales price is $100 per wheel set,and the variable production cost per unit is $65.Division Q of Turbo Corporation currently buys 30,000 wheel sets (of the kind made by Division P) yearly from an outside supplier at a price of $90 per wheel set.Division Q would like to buy the 30,000 wheel sets it needs annually from Division P at $87 per wheel set.What would be the change in annual operating income for the company as a whole,compared to what it is currently?


A) $135,000.
B) $225,000.
C) $600,000.
D) $750,000.

E) B) and C)
F) A) and D)

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Which of the following is the main assumption that is made about managers in general in support of decentralization?


A) Managers at the local/divisional level will act in the best interest of the organization.
B) Top managers at corporate headquarters will act in the best interest of the organization.
C) Top managers at corporate headquarters have access to better information for operational decisions..
D) Managers at the local/divisional level have access to better information for operational decisions.

E) B) and C)
F) A) and B)

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