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Exam 8: Project Quality Management

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Question 41

Multiple Choice

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Important tools used in the ____ phase of the DMAIC process include a project charter,a description of customer requirements,process maps,and Voice of the Customer (VOC) data.

A) define
B) measure
C) analyze
D) improve

E) C) and D)
F) None of the above

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Question 42

True/False

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In TQC,product quality is less important than production rates,and workers are not allowed to stop production whenever a quality problem occurs.

A) True
B) False

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Question 43

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All of the Six Sigma principles are brand new.

The main outputs of ____ are a quality management plan,quality metrics,quality checklists,a process improvement plan,and project document updates.

A certainty factor of 1.960 is used for ____ percent desired certainty.

A ____ is a graphic display of data that illustrates the results of a process over time.

____________________ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs.

Modern quality management requires customer satisfaction,prefers prevention to inspection,and recognizes management responsibility for quality.

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

Watts S.Humphrey defines a(n)____________________ as anything that must be changed before delivery of the program.

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.

Performing ____________________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

Most people simply accept poor quality from many information technology products.

_________________________ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

____________________ diagrams trace complaints about quality problems back to the responsible production operations.

Project managers are ultimately responsible for quality management on their projects.

____ addresses the ease of performing maintenance on a product.

Project quality management involves ____ main processes.