Question 1

Which of the following strategies to reduce the restraining forces should be used only if all other strategies fail?

Accepted Answer

A)   Coercion
B)   Negotiation
C)   Stress management
D)   Communication
E)   TrainingF) B) and D)
G) B) and E)

Question 2

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Accepted Answer

A) True 
 B)False

Question 3

Bezel Systems is introducing a few organization-wide changes.A coalition of employees will clearly lose out from the proposed changes and they have enough power to cause the change effort to fail.Assuming that the change effort can proceed slowly and cost is not an issue,the preferred strategy for dealing with this resistance to change is:

Accepted Answer

A)   communication.
B)   employee involvement.
C)   stress management.
D)   negotiation.
E)   coercion.F) A) and D)
G) A) and B)

Question 4

Refreezing refers to:

Accepted Answer

A)   getting one's own way in organizational politics.
B)   a management practice used to discourage newcomers from engaging in organizational politics.
C)   aligning the organization's systems with the desired behaviors to support and reinforce the new role patterns.
D)   repeating the change process to obtain better organizational outcomes and employee performance.
E)   producing disequilibrium between the driving and restraining forces of change.F) B) and C)
G) A) and B)

Question 5

Which of the following statements is true concerning Lewin's Force Field model in the context of changes in other cultures?

Accepted Answer

A)   Lewin's model is equally applicable in any cultural setting.
B)   Lewin's model, like the Western perspective on change, views change as linear.
C)   Lewin's model decreases the presence of ethical concerns often associated with change in other cultures.
D)   Lewin's model views change as a harmonious process revolving around an equilibrium.
E)   Lewin's model assumes that change is interconnected.F) A) and B)
G) D) and E)

Question 6

A parallel learning structure is an organizational change approach in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

Accepted Answer

A) True 
 B)False

Question 7

Resistance worsens procedural justice.

Accepted Answer

A) True 
 B)False

Question 8

When people support change,they typically assume that it is others who need to change.

Accepted Answer

A) True 
 B)False

Question 9

Negotiation and coercion are necessary for people who will clearly gain something from the change and in cases where the speed of change is critical.

Accepted Answer

A) True 
 B)False

Question 10

Briefly describe the four stages in the Four-D model of appreciative inquiry.

Accepted Answer

Appreciative inquiry generally follows t...

Question 11

Coercion should never be used to manage change in organizations.

Accepted Answer

A) True 
 B)False

Question 12

Appreciative inquiry tries to break away from the approach to change advocated by action research.

Accepted Answer

A) True 
 B)False

Question 13

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 14

Which of these forces are commonly called resistance to change?

Accepted Answer

A)   Process forces
B)   Driving forces
C)   Parallel learning structures
D)   Restraining forces
E)   Unfreezing forcesF) B) and D)
G) A) and B)

Question 15

According to the force field model,stability occurs when the driving forces and restraining forces are of approximately equal strength in opposite directions.

Accepted Answer

A) True 
 B)False

Question 16

The main objective of force field analysis is to help change agents to:

Accepted Answer

A)   identify ways to control the external environment.
B)   find ways to increase the driving forces for change.
C)   diagnose the situation better by understanding the driving and restraining forces for change.
D)   determine whether change is necessary in the organization or not.
E)   determine and single out the force that causes organizational resistance for change.F) A) and B)
G) A) and C)

Question 17

Increasing the restraining forces and reducing or removing the driving forces would:

Accepted Answer

A)   make the change process more difficult to implement.
B)   remove any resistance to change.
C)   have no effect on the change process.
D)   give the change agent more power in the change process.
E)   align the organization's systems and structures with the desired behaviors.F) A) and B)
G) A) and C)

Question 18

Future search events minimize resistance to change with little or no involvement from employees.

Accepted Answer

A) True 
 B)False

Question 19

_____ leaders are agents of change because they develop an appealing vision of the desired future state,communicate that vision in ways that are meaningful to others,make decisions and act in ways that are consistent with that vision,and build commitment to that vision.

Accepted Answer

A)   Operational
B)   Transformational
C)   Charismatic
D)   Collaborative
E)   TransactionalF) A) and B)
G) B) and E)

Question 20

Which of the following organizational change activities "puts the entire system in the room"?

Accepted Answer

A)   Future search conference
B)   Action research
C)   Appreciative inquiry
D)   Force field analysis
E)   Parallel learning structuresF) A) and E)
G) A) and D)

Exam 15: Organizational Change

According to the force field model,stability occurs when the driving forces and restraining forces are of approximately equal strength in opposite directions.

Correct Answer
verified

A parallel learning structure is an organizational change approach in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

Correct Answer
verified

Correct Answer
verified

Which of these forces are commonly called resistance to change?

Correct Answer
verified

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Correct Answer
verified

Briefly describe the four stages in the Four-D model of appreciative inquiry.

Correct Answer
verified
Appreciative inquiry generally follows t...
View Answer

Coercion should never be used to manage change in organizations.

Correct Answer
verified

Negotiation and coercion are necessary for people who will clearly gain something from the change and in cases where the speed of change is critical.

Correct Answer
verified

Which of the following statements is true concerning Lewin's Force Field model in the context of changes in other cultures?

Correct Answer
verified

Appreciative inquiry tries to break away from the approach to change advocated by action research.

Correct Answer
verified

When people support change,they typically assume that it is others who need to change.

Correct Answer
verified

Increasing the restraining forces and reducing or removing the driving forces would:

Correct Answer
verified

Future search events minimize resistance to change with little or no involvement from employees.

Correct Answer
verified

Resistance worsens procedural justice.

Correct Answer
verified

Which of the following organizational change activities "puts the entire system in the room"?

Correct Answer
verified

Which of the following strategies to reduce the restraining forces should be used only if all other strategies fail?

Correct Answer
verified

The main objective of force field analysis is to help change agents to:

Correct Answer
verified

Refreezing refers to:

Correct Answer
verified

_____ leaders are agents of change because they develop an appealing vision of the desired future state,communicate that vision in ways that are meaningful to others,make decisions and act in ways that are consistent with that vision,and build commitment to that vision.

Correct Answer
verified

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Correct Answer
verified

Exam 15: Organizational Change

According to the force field model,stability occurs when the driving forces and restraining forces are of approximately equal strength in opposite directions.

Correct AnswerverifiedShow Answer

A parallel learning structure is an organizational change approach in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of these forces are commonly called resistance to change?

Correct AnswerverifiedShow Answer

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Correct AnswerverifiedShow Answer

Briefly describe the four stages in the Four-D model of appreciative inquiry.

Correct AnswerverifiedAppreciative inquiry generally follows t...View AnswerShow Answer

Coercion should never be used to manage change in organizations.

Correct AnswerverifiedShow Answer

Negotiation and coercion are necessary for people who will clearly gain something from the change and in cases where the speed of change is critical.

Correct AnswerverifiedShow Answer

Which of the following statements is true concerning Lewin's Force Field model in the context of changes in other cultures?

Correct AnswerverifiedShow Answer

Appreciative inquiry tries to break away from the approach to change advocated by action research.

Correct AnswerverifiedShow Answer

When people support change,they typically assume that it is others who need to change.

Correct AnswerverifiedShow Answer

Increasing the restraining forces and reducing or removing the driving forces would:

Correct AnswerverifiedShow Answer

Future search events minimize resistance to change with little or no involvement from employees.

Correct AnswerverifiedShow Answer

Resistance worsens procedural justice.

Correct AnswerverifiedShow Answer

Which of the following organizational change activities "puts the entire system in the room"?

Correct AnswerverifiedShow Answer

Which of the following strategies to reduce the restraining forces should be used only if all other strategies fail?

Correct AnswerverifiedShow Answer

The main objective of force field analysis is to help change agents to:

Correct AnswerverifiedShow Answer

Refreezing refers to:

Correct AnswerverifiedShow Answer

_____ leaders are agents of change because they develop an appealing vision of the desired future state,communicate that vision in ways that are meaningful to others,make decisions and act in ways that are consistent with that vision,and build commitment to that vision.

Correct AnswerverifiedShow Answer

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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verified
Appreciative inquiry generally follows t...
View Answer

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verified

Correct Answer
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Correct Answer
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Correct Answer
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