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Exam 5: Stress

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Question 41

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Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

A) True
B) False

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Question 42

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Jaylene graduated from school in June, got married in August, and started her new dream job in September. These are all happy events that actually reduced her stress level.

A) True
B) False

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Question 43

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Veronica is feeling over-stressed and has asked her manager if there are any supportive practices available to help her.Her manager suggests that since Veronica is interested in environmental issues, she should take advantage of a program that would enable her to take six months away from the company to work on the local "reclaim the bay" initiative.Veronica's manager is offering her _____.

Which of these is a non work challenge stressor?

One way that organizations provide resources to employees is through training interventions aimed at increasing job-related competencies and skills.

Social support refers to the help that people receive when they are confronted with stressful demands.

Normative-behavioral techniques attempt to help people appraise and cope with stressors in a more rational manner.

All of these are examples of supportive practices used by organizations that help employees manage and balance the demands that exist for them in their jobs EXCEPT:

Although reducing stressors may reduce the overall level of stress that a person experiences, this approach is likely to be most beneficial when the focus of the effort is on challenge stressors rather than hindrance stressors.

Work-family conflict is an example of work hindrance stressor.

Activities including participation in formal education programs, music lessons, sports-related training, hobby-related self-education, and volunteer work are examples of:

What is a stress audit? Explain how to reduce stressors and strains.

Tim is working as the marketing head at Blue Chip Investments.His work requires him to travel extensively and meet clients in various countries.However, his role also requires him to mentor several marketing representatives who work under him and keep track of their progress.Since Tim stays away from his office most of the time, he finds it difficult to manage both types of work responsibilities.Tim faces which of the following challenges?

Self-motivation and changing priorities are examples of:

Eliza and Samantha work at the Snack Time factory.The company is short staffed and the employees are finding it difficult to meet the daily production requirements.Both Eliza and Samantha indicated that they were facing time pressures in their respective departments.Eliza decided to work longer hours to meet the deadline, whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life.Which of these coping strategies is utilized by Samantha?

Christopher works as a financial analyst in an investment firm.Because several of his colleagues resigned from the firm, he had to take over extra responsibilities.His manager notices that Christopher has started smoking heavily and often gets irritable with his co-workers.What kind of strain is Christopher experiencing? If you were his manager, what kind coping mechanism would you prefer that he uses to cope with the stress?

The particular demands that cause people to experience stress are called strains.

Work complexity refers to the degree to which the requirements of the work, in terms of knowledge, skills, and abilities, tax or exceed the capabilities of the person who is responsible for performing the work.

Job sharing means splitting one job into two to reduce role overload.

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller.Phoebe works as one of five regional supervisors, who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However, Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.Phoebe's stress is related to a _____.