Question 1

Emily,a human resource specialist,has been asked to investigate complaints that an employee is bullying coworkers.Emily is obligated to protect this employee's privacy by ensuring that any information gathered is relevant to the complaint.

Accepted Answer

A) True 
 B)False

Question 2

Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used?

Accepted Answer

A)   an immediate supervisor
B)   a higher-level manager
C)   a panel of nonmanagement employees
D)   a peer of the employee
E)   a retired judgeF) B) and D)
G) A) and B)

Question 3

According to the hot-stove rule,which of the following qualities makes discipline more effective?

Accepted Answer

A)   The punishment meted is always inconsistent.
B)   The consequences for breaking a rule are immediate.
C)   The rule breaker will be warned multiple times before termination.
D)   The consequences follow a gradual increase in seriousness.
E)   The ideology is to prevent misbehavior rather than to merely punish it.F) B) and E)
G) A) and B)

Question 4

Akira is very dissatisfied with her job situation,but she does not perceive any other employment opportunities,so she stays and spends most of the workday dreaming about non-work matters.Which of the following is being experiencing by Akira?

Accepted Answer

A)   physical withdrawal
B)   psychological job withdrawal
C)   role overload
D)   benchmarking
E)   whistle-blowingF) B) and D)
G) A) and D)

Question 5

Employees cannot sue employers for wrongful discharge if the employee was contracted under the employment-at-will doctrine.

Accepted Answer

A) True 
 B)False

Question 6

Employee turnover at RandomThoughts Corp.is low,but many employees in the Consumer Book Division seek transfers to other divisions.Which of the following situations is most likely to explain the employees seeking to leave the Consumer Book Division?

Accepted Answer

A)   The pay structure at RandomThoughts is too low.
B)   Employees consider the manager of the Consumer Book Division to be unfair.
C)   The manager of the Consumer Book Division properly channels employees' expressions of dissatisfaction.
D)   Employees in the Consumer Book Division are looking for help from outside RandomThoughts.
E)   Employees' complaints,confrontations,and grievances feel threatening to others.F) B) and C)
G) C) and D)

Question 7

Outplacement counseling programs are

Accepted Answer

A)   long-distance educational programs using instruction via video or audio tapes,computers etc.provided by the company to augment employee skills.
B)   services in which professionals try to help dismissed employees manage the transition from one job to another.
C)   third-party programs to assist employees with their mental health and chemical dependency needs.
D)   university-sponsored executive training programs that require participants to live on campus while completing short,custom-designed courses.
E)   services rendered to employees to manage drug or alcohol addiction.F) A) and B)
G) B) and E)

Question 8

Which of the following situations is an example of a voluntary turnover?

Accepted Answer

A)   Clara,a supervisor at Green Xpress LLC,is demoted from her current position.
B)   Samuel,a manager at Travellerz Co. ,is suspended for a month due to drug use.
C)   Fatima,an employee at Flora Inc. ,is about to resign her job to start her own business.
D)   Alex,a trainee at RandomWorks Inc. ,is reprimanded for arriving late at work every day.
E)   Carissa,an employee at Beta Corp. ,is transferred to another city for career growth.F) All of the above
G) B) and C)

Question 9

The Job Descriptive Index is an example of a job satisfaction instrument.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a typical first response in the progressive discipline system?

Accepted Answer

A)   official spoken warning
B)   written warning with threat of temporary suspension
C)   temporary suspension with no written notice
D)   unofficial spoken warning
E)   terminationF) B) and C)
G) C) and D)

Question 11

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Accepted Answer

A)   Role underload
B)   Role ambiguity
C)   Role conflict
D)   Role overload
E)   Role autonomyF) A) and B)
G) A) and C)

Question 12

Franco,an employee at Fundz Corp. ,arrives late at the office on a Monday morning due to a personal emergency.His manager fires him,although this was the first instance of Franco arriving late at work.Franco is upset because some of his other coworkers are chronically late to work,but they have not been fired.In this scenario,Franco would conclude a lack of _____ in dealing with employees who arrive late at work.

Accepted Answer

A)   arbitration
B)   laissez faire
C)   outcome fairness
D)   benchmarking
E)   interactional justiceF) A) and C)
G) C) and D)

Question 13

Which of the following best defines job withdrawal?

Accepted Answer

A)   It is the loss of jobs within an organization due to adverse economic forces.
B)   It is a set of behaviors with which employees try to avoid the work situation physically,mentally,or emotionally.
C)   It is the retracting of a job offer following the results of a pre-employment physical examination.
D)   It is a psychological state employees experience upon a job dismissal or retirement.
E)   It is the retraction of an employment offer following failure to join on an agreed date.F) C) and D)
G) All of the above

Question 14

Which of the following does an employer violate when it terminates an employee for refusing to do something unethical,unsafe,and illegal?

Accepted Answer

A)   affirmative action
B)   public policy
C)   fair representation
D)   equal opportunity employment
E)   reverse discriminationF) None of the above
G) A) and B)

Question 15

Holly refuses her employer's request to falsify the contents of a report to the Equal Employment Opportunity Commission (EEOC) .The employer subsequently discharges Holly for "not following orders." Identify the exception to the employment-at-will doctrine that Holly is likely to choose when she files a wrongful discharge suit.

Accepted Answer

A)   equal employment
B)   public policy
C)   implied contract
D)   reverse discrimination
E)   affirmative actionF) A) and D)
G) None of the above

Question 16

If an employee disputes policies on the grounds that they violate state and federal laws,he or she can go outside the organization for help to file a lawsuit.

Accepted Answer

A) True 
 B)False

Question 17

If peer review does not lead to a compromise,a neutral party from outside the organization hears the case and tries to resolve the conflict and attempts to reach a compromise.This process is called

Accepted Answer

A)   mediation.
B)   carve-out.
C)   open-door policy.
D)   fair representation.
E)   attrition.F) A) and B)
G) All of the above

Question 18

Eli,a human resource manager,tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process.In which of the following situations could this be optional?

Accepted Answer

A)   The organization is suspending an employee.
B)   The manager responds to the second of a series of unacceptable behaviors.
C)   The manager reminds an employee that a minor first-time offense is against policy.
D)   The manager decides to dismiss the employee.
E)   The organization does not follow the principles of the hot-stove rule.F) A) and E)
G) B) and D)

Question 19

Inthe role analysis technique,role occupant refers to

Accepted Answer

A)   the person who is hiring the employee for a particular role in the organization.
B)   the employee who fills a role in the organization.
C)   the individual who will directly interact with the employee filling a new role in the organization.
D)   the individual who has written guidelines for a new role in the organization.
E)   the employee who is assigned the task to write expectations from a new role in the organization.F) C) and D)
G) B) and E)

Question 20

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Accepted Answer

Job withdrawal is a set of behaviors tha...

Exam 11: Separating and Retaining Employees

If peer review does not lead to a compromise,a neutral party from outside the organization hears the case and tries to resolve the conflict and attempts to reach a compromise.This process is called

Correct Answer
verified

Outplacement counseling programs are

Correct Answer
verified

Employees cannot sue employers for wrongful discharge if the employee was contracted under the employment-at-will doctrine.

Correct Answer
verified

Which of the following situations is an example of a voluntary turnover?

Correct Answer
verified

Correct Answer
verified

Which of the following is a typical first response in the progressive discipline system?

Correct Answer
verified

If an employee disputes policies on the grounds that they violate state and federal laws,he or she can go outside the organization for help to file a lawsuit.

Correct Answer
verified

Employee turnover at RandomThoughts Corp.is low,but many employees in the Consumer Book Division seek transfers to other divisions.Which of the following situations is most likely to explain the employees seeking to leave the Consumer Book Division?

Correct Answer
verified

Emily,a human resource specialist,has been asked to investigate complaints that an employee is bullying coworkers.Emily is obligated to protect this employee's privacy by ensuring that any information gathered is relevant to the complaint.

Correct Answer
verified

Correct Answer
verified

Which of the following best defines job withdrawal?

Correct Answer
verified

Akira is very dissatisfied with her job situation,but she does not perceive any other employment opportunities,so she stays and spends most of the workday dreaming about non-work matters.Which of the following is being experiencing by Akira?

Correct Answer
verified

Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used?

Correct Answer
verified

According to the hot-stove rule,which of the following qualities makes discipline more effective?

Correct Answer
verified

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Correct Answer
verified
Job withdrawal is a set of behaviors tha...
View Answer

Which of the following does an employer violate when it terminates an employee for refusing to do something unethical,unsafe,and illegal?

Correct Answer
verified

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Correct Answer
verified

The Job Descriptive Index is an example of a job satisfaction instrument.

Correct Answer
verified

Eli,a human resource manager,tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process.In which of the following situations could this be optional?

Correct Answer
verified

Inthe role analysis technique,role occupant refers to

Correct Answer
verified

Exam 11: Separating and Retaining Employees

If peer review does not lead to a compromise,a neutral party from outside the organization hears the case and tries to resolve the conflict and attempts to reach a compromise.This process is called

Correct AnswerverifiedShow Answer

Outplacement counseling programs are

Correct AnswerverifiedShow Answer

Employees cannot sue employers for wrongful discharge if the employee was contracted under the employment-at-will doctrine.

Correct AnswerverifiedShow Answer

Which of the following situations is an example of a voluntary turnover?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is a typical first response in the progressive discipline system?

Correct AnswerverifiedShow Answer

If an employee disputes policies on the grounds that they violate state and federal laws,he or she can go outside the organization for help to file a lawsuit.

Correct AnswerverifiedShow Answer

Employee turnover at RandomThoughts Corp.is low,but many employees in the Consumer Book Division seek transfers to other divisions.Which of the following situations is most likely to explain the employees seeking to leave the Consumer Book Division?

Correct AnswerverifiedShow Answer

Emily,a human resource specialist,has been asked to investigate complaints that an employee is bullying coworkers.Emily is obligated to protect this employee's privacy by ensuring that any information gathered is relevant to the complaint.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following best defines job withdrawal?

Correct AnswerverifiedShow Answer

Akira is very dissatisfied with her job situation,but she does not perceive any other employment opportunities,so she stays and spends most of the workday dreaming about non-work matters.Which of the following is being experiencing by Akira?

Correct AnswerverifiedShow Answer

Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used?

Correct AnswerverifiedShow Answer

According to the hot-stove rule,which of the following qualities makes discipline more effective?

Correct AnswerverifiedShow Answer

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Correct AnswerverifiedJob withdrawal is a set of behaviors tha...View AnswerShow Answer

Which of the following does an employer violate when it terminates an employee for refusing to do something unethical,unsafe,and illegal?

Correct AnswerverifiedShow Answer

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Correct AnswerverifiedShow Answer

The Job Descriptive Index is an example of a job satisfaction instrument.

Correct AnswerverifiedShow Answer

Eli,a human resource manager,tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process.In which of the following situations could this be optional?

Correct AnswerverifiedShow Answer

Inthe role analysis technique,role occupant refers to

Correct AnswerverifiedShow Answer

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Job withdrawal is a set of behaviors tha...
View Answer

Correct Answer
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